Shipping policy

We pack and send every order from the Hawkesbury region of New South Wales. This policy explains where we ship, how long it usually takes, and what happens if something goes wrong. Please read this together with our Legal Notice and your rights under the Australian Consumer Law.

Where we ship

We currently ship Australia-wide, including metro, regional and most remote addresses, plus PO Boxes and Australia Post Parcel Lockers where Australia Post will deliver.

We do not offer international shipping at this time.

Please double-check your delivery address at checkout. We cannot be responsible for parcels sent to an address you entered incorrectly.

Shipping costs

Free standard shipping on orders of $50.00 AUD and over, Australia-wide.
Orders under $50.00: shipping is calculated at checkout and shown before you pay.

All prices on the site are in Australian dollars.

Processing and dispatch

We are a small, family-run business. We pack most orders and hand them to Australia Post within 1–3 business days of payment (Monday to Friday, excluding NSW and national public holidays).

Orders placed on weekends or public holidays are processed on the next business day.

If an item is out of stock or we need extra time (for example during peak gift seasons), we will contact you as soon as we can.

Delivery timeframes

Once dispatched, standard Australia Post delivery within Australia is usually 3–7 business days, depending on your location. Metro areas are often faster; regional and remote addresses can take longer.

These times are estimates only. They start from the day we dispatch, not the day you order, and they can be affected by Australia Post capacity, weather, industrial action, peak periods (especially November–January) and remote-area schedules.

We cannot guarantee a specific delivery date.

Tracking

When your order leaves us, you will receive a confirmation email with tracking details (where Australia Post provides them). You can follow the parcel on the Australia Post website or app.

Please allow a short time after the “dispatched” email for the tracking to become active.

Authority to leave and failed delivery

Australia Post may leave the parcel in a safe place, deliver to a neighbour, or take it to a post office or parcel locker if no one is home, in line with their usual practices.

If a parcel is returned to us as undeliverable (wrong address, unclaimed, or similar), we will contact you. Re-sending may attract an extra postage charge. If we cannot reach you within a reasonable time, we may refund the product price less original shipping and any return-to-sender costs.

Delays

If your order is taking longer than expected:

Check the tracking first.
If tracking hasn't updated for several days, or it's been more than about 10 business days since dispatch with no delivery, email us at team@simplygiftboxes.com.au with your order number.

We will follow up with Australia Post and keep you updated. Delays caused by the carrier, weather or events outside our control do not automatically entitle you to a refund, but we will still help, and your rights under the Australian Consumer Law are not affected.

Lost or damaged in transit

If a parcel arrives damaged, or tracking shows it as delivered but you did not receive it:

Photograph the packaging and any damage.
Contact us promptly (ideally within 7 days of the delivery attempt or expected delivery date) at team@simplygiftboxes.com.au or 0418 218 151.

We will investigate with Australia Post and arrange a replacement or other remedy as appropriate. This sits alongside your consumer guarantees for goods that are faulty or not of acceptable quality.

Gift cards

Digital or emailed gift cards are delivered by email and are not subject to physical shipping timeframes. Physical gift cards (if offered) follow the same postage rules as other products.